FAQ
Frequently Asked Questions
What are peptides?
Peptides are short chains of amino acids that serve as building blocks for proteins. They play important roles in biological processes and are used in research applications.
Are your products for human consumption?
No. All products sold by True North Peptides are strictly for research purposes only and are not intended for human or animal consumption.
How do I store peptides?
Peptides should be stored in a cool, dry place away from direct sunlight. Lyophilized (freeze-dried) peptides should be kept refrigerated or frozen for long-term storage.
Refund & Return Policy
Due to the nature of our products, all sales are considered final. We do not accept returns or offer refunds for any products that have been opened, used, or handled after delivery.
Shipping & Delivery
All orders are processed promptly and shipped via Canada Post Xpresspost. Orders are typically prepared and handed off to the post office within 1–2 business days of purchase.
Once shipped, delivery times will depend on your location:
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Ontario / Nearby Regions: 1–2 business days
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Rest of Canada: 2–4 business days
Please note that delivery timelines are estimates and may vary depending on Canada Post operations.
Do you ship across Canada?
Yes, we ship across Canada. Please refer to our shipping policy for more details on delivery times and rates.
How can I contact you?
You can reach us through our support email orders@truenorthpeptides.net
We aim to respond to all inquiries within 1-2 business days.